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Magic Planet · Play within your limits

Magic Planet responsible gambling: limits, breaks and exclusion

Magic Planet Online lets you set your own limits in koruna, adds a mandatory break after two hours and connects you to the Czech register of excluded persons.

Magic Planet support Registration steps

The tools at Magic Planet

Each tool is yours to set, and the account keeps them for you.

Bet limits

Set the amount of bets per day and per calendar month.

Net loss limits

Set the net loss you accept per day and per calendar month.

Login limit

Set the number of logins per month.

Two-hour break

A mandatory break after two hours of play is part of the Czech Gambling Act, and the timer restarts after 15 minutes of inactivity.

Exclusion register

Enter the Register of Excluded Persons kept by the Czech Ministry of Finance, indefinitely and for at least 12 months.

Responsible gambling at Magic Planet

Limits, breaks and exclusion for players of Magic Planet Online.

Playing for entertainment

Magic Planet Online is for adults aged 18 and over, and it is built around limits you choose yourself. A sensible plan starts with a figure in koruna that fits your month, for example CZK 500 a week, and with a decision about how long a session should last. When the figure or the time is reached, the session is over, and the fun stays fun.

Self-limiting measures

At registration you choose your self-limiting measures: the amount of bets per day, the amount of bets per calendar month, the net loss per day, the net loss per calendar month and the number of logins per month. Setting them at the start gives you a plan before the first bet. The registration page lists the other steps, and your limits stay in your hands afterwards.

Changing a limit

In your player profile you can tighten a limit at any time, and the new value applies from midnight of the following day. A looser limit applies from midnight of the seventh day, so a calm decision replaces a hurried one. Your play history sits in My Account under History, where you can compare it with your plan.

The two-hour break

The Czech Gambling Act requires a mandatory break after two hours of play, and the timer starts again after 15 minutes of inactivity. Use the pause for a walk or a meal, and come back to the lobby only when you feel like playing.

Set your limits in three steps

1
Choose at registration
Registration invites you to choose your self-limiting measures, so you can start with a budget in koruna.
2
Adjust in your profile
In your player profile, a tighter limit takes effect from midnight of the following day.
3
Relax with a delay
A looser limit takes effect from midnight of the seventh day, which gives you time to think.

Excluding yourself

When you want a longer step, the Register of Excluded Persons kept by the Czech Ministry of Finance is available. An entry runs indefinitely and for at least 12 months. The operator’s Responsible gaming page explains how to apply and lists more tools and help. Magic Planet also checks new registrations against the register as part of identity verification, which the verification page describes.

Help from the team

The Magic Planet support team is available around the clock through the contact form, by e-mail at [email protected] and by phone on +420 412 154 007. The support page shows what to prepare, and your password and one-time codes stay with you.

More about this site

The licence page names the operator behind your account, the terms and privacy page describe how this guide works, and the Czech Republic page covers the account requirements.

Key points

Age

18 and over

Currency

Czech koruna (CZK)

Break

After two hours of play

Exclusion

Questions about responsible gambling at Magic Planet

Which limits can I set?

Bets per day and per calendar month, net loss per day and per calendar month, and the number of logins per month.

When does a new limit apply?

A tighter limit applies from midnight of the following day, and a looser one from midnight of the seventh day.

What is the two-hour break?

A mandatory pause after two hours of play, required by the Czech Gambling Act. The two-hour timer starts again after 15 minutes of inactivity.

How do I enter the exclusion register?

Through the Responsible gaming page of the operator, which leads to the Register of Excluded Persons kept by the Czech Ministry of Finance. An entry runs indefinitely and for at least 12 months.

Who can I contact with questions?

The Magic Planet support team, by the contact form, by e-mail at [email protected] or by phone on +420 412 154 007.