Support team
Available 24/7.
Magic Planet support
Pick the detail that matches your topic, then reach the team through the contact form.
Match the contact route to the topic
Magic Planet Online has a contact form and a help section on its site, and the support team is available 24/7. Start with the help section, which answers many common questions at once, and use the contact form for anything about your own account. For a login problem, note the exact message, your device and the time. A screenshot helps when it hides your credentials. Your password and one-time codes stay with you, and the team works from your account.
For identity documents, the verification page shows the relevant step, and documents travel only through the secure route that the operator shows in your account or at Czech Point.
Payment and withdrawal questions
A withdrawal question is quickest to answer when you name the method and the stage. Card withdrawals usually take up to 30 minutes, bank transfers 1 to 3 days, and NeteraPay is instant to the wallet, as the withdrawal overview shows. When you contact support, give the request date, the method and the reference, and keep full card numbers and banking logins out of the message. The payment-method overview separates deposit methods from cash-out methods.
The team can clarify the outcome of an individual account. If gambling stops being fun, the self-limiting measures in your profile help: daily and monthly bet and loss limits and a monthly login limit, which you can tighten from the next midnight. The mandatory break after two hours of play is part of the Czech Gambling Act, and the Responsible gaming page of the operator lists more help.