Card
Usually up to 30 minutes, often within seconds, depending on your bank.
Choose the withdrawal route that fits you
Your card is the quickest route, a bank transfer is the classic and NeteraPay is the wallet option.
Where your money can go
Magic Planet lists three withdrawal routes: a payment card, a registered bank account and a NeteraPay wallet. You request a withdrawal in your user account, and standard card and bank transfers are free of charge. Card withdrawals run through the PayU gateway, which brought payouts that arrive within seconds, around the clock, including weekends and holidays, with 30 minutes as the longest time. The card route works for Revolut cards too. Your online balance is paid out through your account, and the physical Magic Planet venues run their own services.
| Destination | Processing | Limit |
|---|---|---|
| Payment card | Seconds to 30 minutes | CZK 100 to CZK 500,000 |
| Registered bank account | 1 to 3 days | No minimum |
| NeteraPay wallet | Instant to the wallet | Set in your NeteraPay account |
Ownership and verification
The bank account or card connected to your account is in your name and verified once. A card is authorised with a one-time deposit, a bank account is confirmed with Bank ID or during registration, and you can switch your active payment method after verifying the new one. The verification page walks through the steps, and the payment methods page shows every method in one table.
Timing tips
For the fastest payout, use your card. Customers of Raiffeisen Bank, Česká spořitelna and Moneta Money Bank sometimes see card credits a little later, because those banks hold card payments as reserved for a while, and a bank transfer can be quicker for them. UniCredit Bank customers use the bank transfer route. The instant withdrawals page takes a closer look at the card route. If you want to check on a request, the support team is available 24/7 through the support page, and the reference and date of your request speed up the answer.